YourNewsagent

YourNewsagent.com.au
Frequently Asked Questions







Since the launch of YourNewsagent.com.au we have had many questions posed by newsagents and numerous discussions with newsagents seeking further information. The following provides answers to the most frequently asked questions.

A number of questions and answers are listed under each of the following category headings. Questions and answers may be viewed by clicking on any of the category headings.

If you are unable to find the answers to your questions, or you require further information, please contact the YourNewsagent.com.au Help Desk.
Phone: (03) 8540 7000 email: info@yournewsagent.com.au



1. Ownership, control & management of YourNewsagent.com.au

2. Benefits of being part of YourNewsagent.com.au

3. Subscription fees to be part of YourNewsagent.com.au

4. Making changes and posting messages on your site

5. Adding Publications & Services that are not listed

6. How to Apply to be part of YourNewsagent.com.au

7. Viewing the live site

8. Customer Account Payments

9. Stops / Starts function

10. Advantages for newsagents with an existing website

11. How customers will find your site on YourNewsagent.com.au

12. Advertisements on YourNewsagent.com.au

13. Retail Only Newsagents

14. Distribution Only Newsagents

15. Interface with newsagents' point of sale systems

16. Adding additional localities and postcodes to improve search results

17. Accessing your newsagency admin area

18. Displaying Your Promotions



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1. Ownership, control & management of YourNewsagent.com.au


Who owns YourNewsagent.com.au?

YourNewsagent.com.au is owned by VANA LTD.


Why is YourNewsagent.com.au owned by VANA LTD?

Ownership by VANA LTD allows for control by the industry. Ownership and control has been structured in such a way in order to avoid mistakes of similar initiatives in the past.


Who manages YourNewsagent.com.au?

VANA LTD manages YourNewsagent.com.au including the operation of the YourNewsagent.com.au Help Desk.


What are the benefits of YourNewsagent.com.au for the industry?

The industry has a retail network in place and a distribution network in place and YourNewsagent.com.au now provides for an online presence to communicate and deal with customers in an online environment. YourNewsagent.com.au offers the newsagency network to customers as it has never been offered before, combining the benefits of the strong newsagency network with the accessibility of the online world. Being the online focal point for the industry, YourNewsagent.com.au will be supported by key industry suppliers and publishers with many opportunities to be explored to enhance the newsagency network through all that an online presence offers.



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2. Benefits of being part of YourNewsagent.com.au


What are the benefits of YourNewsagent.com.au for my business?

YourNewsagent.com.au offers a cost effective way for you to communicate and deal with your customers in the online environment. Becoming part of YourNewsagent.com.au will allow you to display your business to new and existing customers twenty-four hours a day, seven days a week. Customers will be able to: find information about the products and services you offer; view your special promotions and community notice board; pay their customer account online; arrange to stop / start newspaper deliveries; and readily find your location and contact details. YourNewsagent.com.au will be supported by key industry suppliers and publishers. YourNewsagent.com.au also provides you with access to the Suncorp Virtual POS Merchant Facility offering a cost effective and secure means to accept payments online.



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3. Subscription fees to be part of YourNewsagent.com.au


What is the annual subscription fee?

The annual subscription fee to be part of YourNewsagent.com.au is FREE for VANA, NANA, WANA, QNF and ANF Members. $195.00 for non-members.
Click here for more information about annual subscriptions


What are the subscription fees for multiple store newsagents?

For newsagents with multiple stores the subscription fees are FREE for VANA, NANA, WANA, QNF and ANF Members. $195.00 for the first store and then $55.00 for each additional store.
Click here for more information about annual subscriptions



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4. Making changes and posting messages on your site


How can changes be made to my site?

You may use your username and password to access your administration area to make changes to your site.


Will there be additional costs involved in making changes?

There will be no charges for any changes made within the current design and content of the site in that you are able to directly manage changes for services etc through your administration area. If there are new logos or publications to be added they will be added to the lists on request and newsagents will then be able to add these to their sites.


Am I able to post messages regarding special promotions etc?

Within your administration area you are able to place information about promotions, specials and important notices (eg: late newspaper deliveries) Notices placed by you will be displayed in the "Alerts" and "Your community" sections of your site.


Will there be further development of YourNewsagent.com.au?

There may be further development of additional functions and features (eg: e-commerce functions) that may be developed to become part of YourNewsagent.com.au and may be offered as additional options and possibly with a different subscription fee structure.



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5. Adding Publications & Services that are not listed


How can I add a publication I deliver that is not listed?

You may request additional publications to be listed during the sign up steps or you may contact the YourNewsagent.com.au Help Desk to request any additions required.


How can I add Services that are not listed?

You may request additional services to be listed during the sign up steps or you may contact the YourNewsagent.com.au Help Desk to request any additions required.



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6. How to Apply to be part of YourNewsagent.com.au


How can I Apply to be part of YourNewsagent.com.au?

Follow the steps on the application page or download a registration form to send by fax or mail. If you need any assistance contact the YourNewsagent.com.au Help Desk.



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7. Viewing the live site


How can I see YourNewsagent.com.au in operation?

YourNewsagent.com.au is now live and may be viewed by visiting YourNewsagent.com.au.



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8. Customer Account Payments


What are the customer account payment options available?

There are two payment methods available for you to accept payments online, you may choose either or both.
Payment Method 1 - Internet Banking
This option allows for customers to make a payment using their internet banking service and then to notify you that a payment has been made, making it easy for you to track customer payments made into your bank account. An example may be viewed by visiting the payments page on the Mountain View News site
Payment Method 2 - Credit Card
This option allows for customers to make secure credit card payments using your Suncorp Virtual POS Merchant Facility. An example may be viewed by visiting the payments page on the Avoca Newsagency site
Both Payment Methods
For an example of both payment methods being accepted visit the payments page on the Werribee Authorised News site


How do I arrange to accept customer account payments on my site?

There are two payment methods available for you to accept payments online, you may choose either or both.
Payment Method 1 - Internet Banking
Internet banking customer payments may be set up using any bank account you wish to nominate for customers to make internet banking payments into. This is simple to set up, you only need to notify the YourNewsagent Help Desk of the Account Name, BSB and account number of the bank account you wish payments to be made to. The function will be activated within one business day of receiving your request.
Payment Method 2 - Credit Card
To accept credit card payments you need to establish a Suncorp Virtual POS Merchant Facility. This facility has been negotiated by YourNewsagent.com.au to give you the best possible option to accept credit card payments online. This function will be activated within one week of Suncorp receiving your completed application forms.
The following documents are required to establish the online credit card payment facility.
1 Quotation for Merchant Facilities - Suncorp Virtual POS
Outlines the Suncorp offer & fees.
2 Suncorp Virtual POS Merchant Application
Required to be completed in order to establish the facility to accept credit card payments online.
For assistance contact the YourNewsagent Help Desk on (03) 8540 7000
Completed forms should be faxed to VANA LTD - Fax: (03) 8540 7077 Attention: YourNewsagent Team


What are the benefits of the Suncorp Virtual POS Merchant Facility?

The Suncorp Virtual POS Merchant Facility allows a cost effective means for newsagents to accept payments online. Payments are completed with banking level security. Payments are credited to your account on the following calendar day. For further information visit the Suncorp Virtual POS Merchant Facility information page.


What are the costs associated with the Suncorp Virtual POS Merchant Facility?

There is a Suncorp account establishment fee of $50 plus a transaction fee of 1.25%. A minimum monthly transaction fee of $20 per month is applicable. For further information visit the Suncorp Virtual POS Merchant Facility information page.


What if I do not need to receive online payments?

You will not be required to establish a Suncorp account and the account payments function is able to be hidden on your site on YourNewsagent.com.au. If the account payments option is not applicable to your business and is still displayed on your site you should contact us and we are able to have this function removed from your site.


Why are the transaction charges different to my store charges?

Online transaction fees are typically higher than over the counter fees. The Suncorp offer incorporated in YourNewsagent.com.au has been negotiated in order to provide what is a very good offer in relation to accepting online payments. For further information visit the Suncorp Virtual POS Merchant Facility information page.


How will I be notified of account payments made online?

You will be notified by e-mail of all account payments that are made online. Information regarding the account payments may also be viewed within your administration area.



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9. Stops / Starts function


How will I be notified of stops /starts delivery requests made online?

You will be notified by e-mail of all stops /starts delivery requests that are made online. Information regarding the requests may also be viewed within your administration area.


What is the timeframe required of customers for stops / starts requests?

Customers will be advised that at least 24 hours notice is required for all stops / starts requests.



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10. Advantages for newsagents with an existing website


I already have a website why should I also be part of YourNewsagent.com.au?

Being part of YourNewsagent.com.au will display your business through customer searches for products and services. YourNewsagent.com.au will include support from publishers and suppliers that may not be possible for you to arrange directly for your individual website. YourNewsagent.com.au also provides you with access to the Suncorp Virtual POS Merchant Facility offering a cost effective and secure means to accept payments online.



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11. How customers will find your site on YourNewsagent.com.au


How will customers find my site on YourNewsagent.com.au?

Customers visiting YourNewsagent.com.au will be able to easily find your site using simple to use search features. Customers will be able to add your site to their favourites list in order to be able to return to it easily. This same link (eg: www.yournewsagent.com.au/abcnewsagency) will be able to be used to direct customers directly to your site.


What support material will be available to assist me to direct customers to my site on YourNewsagent.com.au?

YourNewsagent.com.au will provide templates for you to use when sending customer accounts or for general promotions to help you to promote your site on YourNewsagent.com.au Templates will be available for you to use for pre-printing your customer accounts or to produce flyers to include with your customer accounts.



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12. Advertisements on YourNewsagent.com.au


What are the benefits of advertisements appearing on YourNewsagent.com.au?

Advertising will be focused on suppliers and publishers promoting products and services that are available throughout the newsagency network. Special exclusive offers may be available to those who are part of YourNewsagent.com.au. Advertising spaces allow for specific state based advertising and promotions.


Who will benefit from advertising revenue?

The aim is for newsagents who are part of YourNewsagent.com.au to gain the benefits of advertising revenue by having the revenue used to support the operations and further development of YourNewsagent.com.au.



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13. Retail Only Newsagents


What if I do not need the stops / starts functions?

The stops / starts function is able to be hidden on your site on YourNewsagent.com.au.


What if I do not need to accept online payments?

The account payments function is able to be hidden on your site on YourNewsagent.com.au.



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14. Distribution Only Newsagents


How will my site be displayed to reflect the needs of a distribution only newsagent?

For distribution only newsagents you will be able to choose to have a combined "services" and "alerts" section to be displayed on your site. This will allow you to include information about delivery areas and urgent notices (eg: late deliveries) directly on your site.


What if I do not wish to display my business address?

Your business address will be able to be hidden on your site on YourNewsagent.com.au.


How will customers be able to find my site when searching using localities, postcodes etc?

You will be able to list the various localities and postcodes of your delivery area in order for your business to appear in search results.



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15. Interface with newsagents' point of sale systems


Can payments and stops / starts be automatically entered into newsagents' point of sale systems?

At this stage the payments and stops / starts data will not be able to be automatically processed into the newsagents' point of sale systems. This functionality is allowed for within the development of YourNewsagent.com.au however it will be reliant on software providers such as Tower Systems & POS Systems providing for this within their programs before it could be functional.



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16. Adding additional localities and postcodes to improve search results


How can I arrange to appear in search results for localities and postcodes other than my trading address?

You are able to request additional localities and postcodes for your newsagency to appear in search results for postcodes and localities other than your trading address. To have relevant localities and postcodes added please contact us with a list of the relevent localities and postcodes.

Having additional localities and postcodes added is particularly important for distribution newsagents who may deliver to several localities. Customers will likely search for your listing using their own postcode or locality and unless you advise us to add these postcodes you will not appear in their search results.

For retail newsagents, if your retail location is on the border of two suburbs you should advise us to add the additional suburb and postcode.

Another situation may be if you are part of a regional centre but have a different postcode to that of the regional centre identity. (eg: Booval Newsagency postcode: 4304 is within greater Ipswich, by adding the Ipswich locality and postcode 4305 Booval Newsagency now appears in the search results for Ipswich.



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17. Accessing your newsagency admin area


How do I access my newsagency admin area?

There is a "Newsagent login" link on the top right corner of YourNewsagent.com.au for you to access your admin area, you will require your username and password. You should have received a username and password to access your admin area by e-mail when you signed up to be part of YourNewsagent.com.au. If you do not have this please contact us and we will provide these for you. You should use your username and password to access your admin area and become familiar with the various functions available to you.



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18. Displaying Your Promotions


How do I display promotions in the Your Promotions section of my site?

To get your promotions in place all you need do is to:

  • get your promotion in a PDF file format;
  • login using your newsagent's login username & password; and
  • upload your promotion using the Your Promotions menu within the newsagent's login.



How do get my promotions in a PDF file format?

To get your promotion in a PDF file format there are a few options to as follows:

  • Use a PDF file provided by your suppliers;
  • Save any MS Office 2007 file as a PDF file (see below);
  • Install the free to download and use OpenOffice.org to open any MS Office file and convert it to a PDF (see below); or
  • Send the file by e-mail to the YourNewsagent.com.au Help Desk to convert it to a PDF file for you.


Saving as a PDF file using MS Office 2007 - this requires a simple to install add-on to MS Office 2007. To install, go to a new or existing MS Office 2007 file and click on the "Office Button" (top LHS) > save as > find add-ins for other file formats > click on "install and use the Save as PDF or XPS file add-in from Microsoft" then follow the instructions to install. Once installed it is a simple process from any MS Office 2007 file to use >file > publish as PDF.

Using OpenOffice.org to convert files - OpenOffice.org allows you to open almost any MS Office file and to export it as a PDF file. It is free to download and use (note it is quite a large download) The program may be downloaded by visiting www.openoffice.org and follow the instructions to download and install. Once installed it is a simple process to open almost any MS Office file using OpenOffice.org and to then use >file > export as PDF.

The above caters for the most common and easy to use option to display your promotions using PDF files. Please contact the YourNewsagent.com.au Help Desk if you would like to discuss more advanced or more specific options such as using HTML files or various image files should you have any specific needs.


How do I access my newsagency admin area?

On the top right of any page on www.yournewsagent.com.au you will find the link to "Newsagent's login" If you do not have your username and password you can get these by an e-mail or phone call to the YourNewsagent.com.au Help Desk.


How do I upload the PDF file to display a promotion on my site?

You are able to upload your promotion using the Your Promotions menu within the newsagent's login. Follow the instructions on the Your Promotions page within the newsagent's login to first create a category (eg: MOTHERS DAY) then the "Label" which is the text you would like to display for the file (eg: GIFTWARE CATALOGUE) and then select the PDF file that you wish to upload. Should you need any assistance along the way please contact the YourNewsgent.com.au Help Desk.